Operational Resilience

Warren strives for a stable system with a stable production experience. We use the following KPIs and principles w.r.t. Operational resilience

• High Availability: 99% uptime SLA with redundant systems
• Automated Backup: Regular, encrypted backups with geographic distribution at least 10km apart
• Disaster Recovery: Comprehensive DR plan with <4 hour recovery time objective (RTO) and a 15 minute Recovery Point Objective (RPO)
• Business Continuity: Documented procedures for maintaining operations during disruptions

Data Backup & Recovery

To ensure the completeness and security of your data, we regularly perform backups adhering to the principles of

• Encrypted Backups: All backups encrypted with separate key management
• Geographic Distribution: Backups stored across georedundant EU data centers
• Regular Testing: At least annual backup and recovery testing procedures
• Point-in-Time Recovery: Ability to restore data to specific timestamps